Privacy Policy

This Privacy Policy is provided by LA Service Pros ("we", "us", or "our"), the owner and operator of roofing.laservicepros.com. It explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit a service request, or interact with our SMS messaging program.

1. INFORMATION WE COLLECT

• Personal identifiers such as name, email address, mailing address, and phone number (including mobile number)
• Service-related details such as project type, property address, and scheduling preferences
• Technical and usage data such as IP address, browser type, pages visited, and interaction timestamps

2. HOW WE COLLECT INFORMATION

Directly from You

When you fill out a contact form, request a quote, or register for SMS updates on our site.

Automatically

Using cookies, tracking technologies, and analytics services such as Google Analytics.

3. SMS MESSAGING PROGRAM

LA Service Pros operates a transactional SMS program to send users appointment confirmations, job status alerts, and lead notifications. Participation in this program is subject to the following terms:

• Opt-In: Users must provide their mobile number and check a consent box at registration to receive SMS messages.
• Message Types: Includes account login codes, new lead alerts, appointment reminders, and service updates.
• Frequency: Message frequency varies based on user activity and system events.
• Rates: Message and data rates may apply depending on your mobile carrier.
• Opt-Out: Users can reply STOP at any time to unsubscribe from SMS messages.
• Help: Reply HELP for customer support or contact us at (323) 555-1234 or support@laservicepros.com

Mobile Information Use & Sharing: Your mobile information will not be shared, sold, rented, or transferred to third parties for promotional or marketing purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third party. We may share your Personal Data, including your SMS opt-in or consent status, with vendors or service providers who help deliver our messaging services—such as platform providers, phone carriers, and authorized technical partners—but only for the purpose of facilitating SMS communication related to our services.

4. USE OF INFORMATION

• To process and fulfill service inquiries
• To provide transactional updates and service alerts
• To analyze website and user behavior for performance improvements
• To comply with legal and regulatory requirements

5. INFORMATION SHARING

• With contractors or service partners to deliver requested services
• With analytics providers to track and measure site performance
• With law enforcement or regulators when required by law

6. USER RIGHTS

• Request access to or correction of your personal information
• Withdraw consent for SMS communications by replying STOP
• Request deletion of personal data by contacting privacy@laservicepros.com

7. DATA RETENTION & SECURITY

We retain your information only as long as needed for service delivery or legal compliance. We use standard encryption and safeguards to protect your data, but no system is completely secure.

8. POLICY UPDATES

We may revise this Privacy Policy periodically. Any changes will be posted here and reflected in the "Last Updated" date.

Last Updated: June 26, 2025